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Senior Program Manager, Amazon Flex, Tokyo

CategoryBusiness Intelligence
Job typeFull Time
At Amazon, we're working to be the most Customer-centric company on earth. One customer experience that we're constantly looking to take to a new level is how we fulfill and deliver their orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small are delivered where and when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services in the last mile delivery space. We are doing this by building a world class last mile operation, significantly complimented by Amazon Flex. Amazon Flex works directly with independent contractors - called delivery partners - to make deliveries to our customers. With Amazon Flex, individuals can now be their own boss delivering Amazon packages.

We are seeking a Program Manager to join Amazon Flex, to support in developing long term solutions for complex compliance and regulatory facing programs in APAC. The Program Manager works cross-functionally and across geographies with stakeholders at all levels to understand and improve large-scale programs and initiatives. They will be responsible for acting quickly to solve immediate challenges, while also using high judgement to plan program changes that will deliver long term benefits to the program.

The successful candidate will be self-motivated, passionate, highly analytical and detail-oriented, possess solid interpersonal and communication skills, and be comfortable working independently to drive change. They must demonstrate a track record for building and directing cross functional projects with internal stakeholders, strategic thinking, and success in all phases of business and team development. This is a highly visible position that will interact at all levels of the Amazon Flex business.

【More Information】

Last Mile: https://www.amazon.co.jp/b?node=5637343051

Program/Project Management: https://www.amazon.co.jp/b?node=5609904051

Tokyo office: https://www.amazon.co.jp/b?node=5589794051

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, visit https://www.amazon.jobs/disability/jp

Key job responsibilities

• Manage a set of programs, in partnership with Product and Technology teams based in Seattle, as well as local in country Operation teams

• Set up scalable and reliable ways to measure success as part of every feature launch

• Make connections across the teams that are building solutions, identifying where we have gaps or redundancies; influencing leadership to streamline solutions and define mutually beneficial goals

• Anticipating bottlenecks, providing escalation management, and balancing business needs versus technical or operational constraints

• Define a program vision and prioritize competing opportunities in a dynamic environment


  • Bachelor's Degree required
  • Business level of English (written, verbal)
  • 5+ years of experience in product management and/or program management
  • Experience developing & overseeing road map strategy from scratch


  • Master's degree/MBA in business, operations, logistics, supply chain, or related field
  • Excellent written and verbal communication skills and the ability to cater these communications to different audiences
  • Experience in a complex compliance or regulatory environment
  • Excel proficiency, basic knowledge of SQL, experience with large data sets
  • Excited about working in a diverse group and contributing to an inclusive culture

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The salary information can be provided individually prior to the 1st interview

EmployerAmazon Japan G.K.