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Enterprise Service Manager, Virtual Location ..., California

CategorySolutions Architect
Job typeFull Time
CountryUnited States of America
CityVirtual Location - California
Job summary
Are you interested in working with the largest Media & Entertainment organizations in the world as they navigate through some of the most dynamic and disruptive transformation projects in their organization's history? Does the prospect of empowering these organizations cloud transformation success by aligning professional services to critical business and IT outcomes, overseeing and assessing engagement delivery, driving a holistic partner strategy and providing insight to accelerate rate of execution/adoption of cloud technology excite you?

The Amazon Web Services Professional Services team is looking for Enterprise Service Managers (ESM) that can manage the working relationship with global organizations, develop a long term Professional Services strategy and execute that strategy within those accounts. The ESM is a trusted advisor for our largest and most committed customers. The role includes all aspects of go-to-market, business development, relationship development, delivery oversight and program management in those accounts.

Professional Services engage in a wide variety of projects for customers and partners, providing collective experience from across the AWS customer base and are obsessed about strong success for the Customer. Our team collaborates across the entire AWS organization to bring access to product and service teams, to get the right solution delivered and drive feature innovation based upon customer needs.

We are looking for someone who is passionate about:
• Long term development of Global Media & Entertainment Organizations
• Engage with customers to understand their business drivers and application portfolio
• Development of long term Cloud Strategy for customers
• Identify & develop specific opportunities and supporting business cases
• Deal shaping, including estimations and deal pricing
• Contract negotiations & closing
• Planning and implementation of a portfolio of projects, including budget & deliverable responsibilities
• Mitigation of delivery risks & issues
• Overseeing delivery of projects in account, ensuring high quality delivery
• Act as single person of contact for Customer executives, developing deep, trustful relations
• Educate customers on AWS services and translate those into a clear business value proposition
• Envision and inspire customers
• Coaching Customer and Partner teams to be self-sufficient.

This is a customer facing role. You will be required to travel to client locations and deliver professional services when needed.

Basic Qualifications:
• Bachelors Degree required
• 15+ years of IT consulting and management experience in customer-facing roles.
• 5+ years of Media & Entertainment Industry experience.
• A proven track record of scoping, selling and delivering large-scale enterprise IT Transformation programs.
• Experience working with large global multi-national organizations as the Consulting Services lead, Account and/or Relationship Manager.
• Experience in leading solutions that include core products, third party products, and custom built solutions.
• A consistent track record of achieving sales targets and opportunity management

Preferred Qualifications:
• Masters/MBA degree
• Organizational Change Management experience
• Understanding of Architecture and Design concepts
• Broad enterprise systems technology experience including background in video centric solutions in broadcast and consumer workloads
• Designing, building, and operating global IT processes and infrastructures
• Experience with leading edge technology solutions such as Machine Learning, DataLakes and application development
• Program Management and Scrum Master certifications

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records