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Sr. Program Manager International Expansion , New York, New York

CategoryProject/Program/Product Management--Non-Tech
Job typeFull Time
CountryUnited States of America
StateNew York
CityNew York
AWS has the most services and more features within those services, than any other cloud provider-from infrastructure technologies like compute, storage, and databases-to emerging technologies, such as machine learning and artificial intelligence, data lakes and analytics, and Internet of Things. AWS Platform is the glue that holds the AWS ecosystem together. Whether its Identity features such as access management and sign on, cryptography, console, builder & developer tools, and even projects like automating all of our contractual billing systems, AWS Platform is always innovating with the customer in mind. The AWS Platform team sustains over 750 million transactions per second.

The AWS Commerce Platform International Expansion team is responsible for the expansion of the AWS Commerce Platform across new regions and markets for the following core use cases: 1) to drive projects to build new regions 2) to think globally and act locally in delivering the best customer experience in any region, and 3) to make new region expansion repeatable, simple, and faster.

Roles and Responsibilities:
As a Sr. Program Manager for AWS Commerce Platform International Expansion you will:

- Experience driving highly complex programs end-to-end through the development life cycle.

- Establish relationships with relevant field and support teams.
- Build a knowledge base of the regional billing experience, relevant billing service team road maps, and schedule of anticipated regulatory changes and anticipate impacts to customer experience
- Coordinate with customers, Commerce Platform service teams, AWS field and support teams to research, troubleshoot and resolve escalations on billing and payment issues.
- When necessary, gather initial input on requirements from appropriate business owners before handing off new feature recommendations to appropriate service teams.

Our team also puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren't focused on how many hours you spend at work or online. Instead, we're happy to offer a flexible schedule so you can have a more productive and well-balanced life-both in and outside of work.

We have a formal mentor search application that lets you find a mentor that works best for you based on location, job family, job level etc. Your manager can also help you find a mentor or two, because two is better than one. In addition to formal mentors, we work and train together so that we are always learning from one another, and we celebrate and support the career progression of our team members.

Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon's culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Learn more about Amazon on our Day 1 Blog: https://blog.aboutamazon.com/

Basic Qualifications:
• Bachelor's Degree or equivalent experience.
• 5+ years of relevant work experience in Program management.
• 5+ years of relevant work experience in experience in finance, billing, or account receivables operations.
• Experience and acumen dealing directly with senior customer points of contact, and an ability to work backwards from the customer
• Strong attention to detail and bias for action.

Preferred Qualifications:
• Master's degree (MBA preferred) and 10+ years of experience or any equivalent combination of education and experience.
• Experience and acumen dealing directly with senior customer points of contact, and an ability to work backwards from the customer
• Strong attention to detail and bias for action.
• Experience delivering programs with global teams.
• Experience in software development.
• Engenders trust and respect in all working relationships.
• Excellent writing skills.
• Experience working in a high-speed environment.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visithttps://www.amazon.jobs/en/disability/us.

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