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Senior Program Manager, Carrier Communication Amazon Transportation Services, Nashville, Tennessee

CategorySupply Chain/Transportation Management
Job typeFull Time
CountryUnited States of America
At Amazon, we're working to be the most customer-centric company on earth -- including how we fulfill and deliver customer orders. Amazon is continually striving to innovate and provide best in class delivery experience through the introduction of pioneering new products and services in the middle mile delivery space.

We are seeking an experienced, customer-obsessed, external communications manager to help us tell our story. In this role, you will be responsible for driving a range of communications across multiple mediums, and build best-in-class communications and content that result in high levels of engagement with our transportation partners. This role will be responsible for building and managing external communications that build trust with our Carriers. A successful candidate must be a strong communicator with strategic communications or program management experience and excellent writing ability. Exercising extremely high judgment in narrow timeframes, particularly by injecting logic and care into strategic communications targeted at Carriers is critical.

Key Responsibilities
• Manage full lifecycle of complex cross-functional programs with considerable impact across multiple organizations
• Development of the overall program strategy, tactically driving teams in and outside of your organization to deliver
• Define the program (mission, vision, tenets), set objectives, analyze data and drive improvements that are quantified with metrics
• Work autonomously in an ambiguous environment, seeking to understand business problems, automation limitations, scaling factors, boundary conditions and reasons behind leadership decisions
• Partner with teams across the business you support and beyond to source, allocate, and coordinate resources
• Partners with customers, internal/external teams, and engineering teams to determine what projects move forward and in what priority order
• Oversee gaps between teams, processes and systems, helping teams reduce exposure to classic failure modes (e.g., requirements not sufficiently understood or documented, ineffective cross-team collaboration, long-term impact(s) from third-party solutions, security not considered, insufficient stakeholder review, etc.)
• Solve ambiguous problems and proactively identify and mitigate risks (before they become roadblocks)
• Work with program managers, business leaders and executive team to communicate and impact critical business initiatives
• Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones, and performance across all projects
• Engage other Amazon business units globally to share best practices and improve end to end outcomes for Amazon customers
• Create, communicate, and manage budget for projects

Basic Qualifications:
• Completed Bachelor's Degree in Business, Engineering, Operations, Supply Chain, Transportation Logistics, or equivalent education/experience
• 5+ years of experience in program management, logistics, operations, supply chain, transportation, or equivalent education/experience
• Demonstrated experience leading and owning cross-functional programs
• Demonstrated experience owning the design, implementation, and optimization of initiatives at scale
• Experience with data mining and data analysis
• Advanced proficiency in Microsoft Excel

Preferred Qualifications:
• MBA/MS and work experience in dedicated project management highly desired
• Experience handling changing priorities and using good judgment when working in stressful situations
• Demonstrated experience and proficiency in effective communication of goals and strategies across multiple leadership levels of an organization
• Proven ability to influence internal/external stakeholders without authority to adopt new processes/initiatives
• Executive level written and oral communication skills
• High attention to detail including proven ability to manage multiple competing projects and priorities simultaneously
• Analytical and quantitative skills with the ability to use data and metrics to back up assumptions and develop business cases
• Demonstrated experience communicating data insights to others, including use of data visualization tools

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

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