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Principal Tech Program Manager - Storefront Automation - Amazon Prime Video, New York, New York

CategoryProject/Program/Product Management--Technical
Job typeFull Time
CountryUnited States of America
StateNew York
CityNew York
Prime Video is building the future of TV for customers in over 200 countries to enjoy an endless selection of movies, shows and sports on their TV, mobile devices and desktop. We deliver high-quality video to Amazon customers through subscriptions (Amazon Prime, and Channels) as well as purchases, rentals, and free with ads. Amazon believes so deeply in the mission of Video that we've launched our own studio to create original and exclusive content. Every day we face the challenges of a fast-paced market and expanding technology set. We build apps for the web, mobile phones, tablets, smart TVs, game consoles, and set top boxes. Using advanced machine learning and data mining techniques, we help our customers discover the best movies and TV shows. We measure data in Petabytes and streaming in Exabytes. We obsess over big picture problems like \"How do we deliver video that's more reliable than the internet it's delivered over?\" to low level details like \"How do we squeeze maximum picture quality out of every bit delivered?\" We strive to be on the forefront of new consumer technologies like UHD TV and High Dynamic Range video. We build huge scale distributed systems on the AWS cloud to make sure our service is always reliable for our customers. We use computer vision and machine learning techniques to build rich metadata about videos, and partner closely with teams like IMDb to let customers explore deeper into the TV and movies they love. In short, we're inventing the new paradigm for finding and enjoying video content in an industry that's doubling every year, and you can be a part of it.

Prime Video's Storefront Automation team is focused on building services that curate and deliver the Prime Video storefront to customers. Ours services allow customers to find something new to watch from our vast selection of movies, TV and live events, while also ensuring customers are aware of our exclusive Amazon Originals. This is a key driver of customer satisfaction that impacts business metrics on customer acquisition and retention with our team driving hundreds of millions of incremental revenue. Technologically, our space is comprised of large-scale distributed systems totaling a million transactions per seconds and hundreds of billions of impressions per month. We do all this while maintaining high availability and low latency for customers. We believe the current customer experience is only scratching the surface of innovative experiences that are made possible as TV viewing continues to shifts online, and begins to leverage the advancements in data driven algorithms and flexible UI frameworks. It's very much Day 1 for Prime Video.

As a Principal TPM, you will own and drive strategic programs across Prime Video including automating and optimizing the launch of our exclusive Amazon Originals across the storefront and the delivery of the next generation of our customer experience. As you execute on these programs, you will work across business units within Prime Video and many engineering organizations. You work directly with business stakeholder, product management and engineering leadership to define the strategy and vision for your programs, while also working closely with engineers across the organization. You will anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs versus technical constraints. You will set a high bar for program management, process definition and mechanisms.

Basic Qualifications:
• Architectural design or system design experience independent of an architect
• 7+ years of experience working directly with engineering teams
• Experience managing programs across cross functional teams, building processes and coordinating release schedules
• Experience driving roadmap strategy and definition
• 7+ years of technical program management experience

Preferred Qualifications:
• Experience working in an agile development environment
• Knowledge of professional software engineering practices & best practices for the full software development life cycle.
• Experience in communicating with users, other technical teams, and senior management to collect requirements, describe software product features, technical designs, and product strategy
• Ability to operate and thrive with partial information and ambiguity
• Excellent time management, resource management and planning skills
• Ability to proactively identify upcoming risks, issues, and bottlenecks and resolve issues that sometimes cross departmental boundaries

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

We believe passionately that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, sexual orientation, race, religion or belief.

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